Frequently Asked Questions
Everything you need to know about shopping with TT AU for your home essentials.
What are the shipping costs and delivery times within Australia?
We offer flat-rate shipping across Australia. Standard delivery typically takes 3-7 business days, while regional areas may take up to 10 business days. Free shipping is available on orders over $150.
What is your return policy for home decor and furniture?
We offer a 30-day change-of-mind return policy. Items must be in their original packaging and unused condition. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
Do your products come with a warranty?
Yes, all TT AU furniture and electronic home goods come with a 12-month manufacturer warranty covering defects in materials and workmanship under normal household use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options including Afterpay and Zip Pay.
How can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our courier's portal to monitor your delivery progress in real-time.
Are your materials sustainably sourced?
At TT AU, we prioritize quality and ethics. We work closely with our suppliers to ensure that our timber and textile products meet Australian standards for sustainability and fair labor practices.